In today’s world, business executives need many different skills to make their companies successful. One of these is how to communicate well with not only employees, but also customers. Whether through a speech to shareholders or the media, or an open letter to customers thanking them for years of loyalty, great communication skills can play a big part in showing others how to stay on the path to success. This has been the case with Steve Ritchie, who as the CEO of Papa John’s Pizza has taken leadership to a new level.
Having recently penned a letter to the pizza chain’s customers, Steve Ritchie demonstrated not only great communication skills, but also an in-depth knowledge of customer service and business leadership. By acknowledging the more than 120,000 team members of the company, Steve Ritchie automatically connected with the company’s customers. And along with this, he also laid out a plan for the company’s future that described several key points, all of which are crucial to the overall short-term and long-term success of the company.
According to bloomberg.com, by bringing in outside experts to help audit the company’s culture, having senior managers hit the road to listen to the concerns and needs of employees and franchisees, and also committing to transparency and accountability, Steve Ritchie has positioned Papa John’s to stay ahead of its competitors now and in the years ahead. Knowing that by taking an active interest in learning what those who have built the company into a success need to become even better, Steve Ritchie and his executive team will be prepared to take the information they gather along the way and use it to achieve maximum results.
In the years to come, Steve Ritchie will be expected to achieve the results necessary to stay ahead of the competition. By adhering to the commitments made in his letter to customers, there is little doubt Steve Ritchie will likely obtain the results he seeks. Using his skills of natural leadership and knowledge of high-level business practices, Steve Ritchie has been praised for his efforts, and will no doubt receive more praise going forward.