Placing prison calls is a very easy thing for people to do nowadays, and I think that it is more important for people to call in instead of just waiting for someone to get out. I have used Securus for a long time because I know that it is the best place for me to go to place video calls, and I know that it gets me through the days when I want to talk to the people I know. They are in jail because of things that they are not proud of, and it helps people to know that I am out here and actually want to talk to them.
There are a lot of people who are benefiting from what I am doing, but I also know that Securus is benefiting a lot of people because of the work that they do. It makes people get in touch with family, and it helps law enforcement be sure that they can catch people based on voice patterns. It is something that has changed my life because I get a big sense of purpose out of talking to these people about things that they need help with.
There are many people who are like me who use Securus, and I am telling other people who are trying to do the same things that I am doing. It is a community outreach that I believe in, and I think that it is very necessary because there is no other way for me to help the people that I have met. I can place the calls on Securus from my phone, or I can sit down and do them in the office. I get to talk to people who need me, and I can give them some kind of hope that life can change.
Securus Video Visitation – Kids from Securus Technologies on Vimeo.
Recently, Securus Technologies, a standout provider of criminal justice technology solutions, announced that they will begin implementing its Inmate Forms and Grievance applications on ConnectUs. The move will help customers time and money. Securus Vice President Russell Roberts of Marketing and Strategy notes that the Inmate Forms and Grievance application on ConnectUs is an example of Securus modernizing to stay up to date with the latest most effective technologies.
Normally, facilities use paper forms to complete requests for inmates, such as grievances, acceptance forms, and sign up forms. Correctional officers spend time collecting, routing, and copying forms. Thanks to this new application, forms will be available for any type of request. The custom forms will be easily created and made available to inmates. Changing a form will only take a few minutes and there is no printing required. The ConnectUs Inmate Forms transform manual paper processes to unique digital automation. This saves corrections staff members time and allows them to focus on safety and security. Inmates also have self-service access to forms and the ability to view forms and grievances, giving inmates the chance to accept or appeal. Thousands of dollars have been saved on paper costs.
ConnectUs gives facilities full control over all inmate content. ConnectUs is using innovation to modernize the experience for those who are incarcerated. Other features of the platform include an application display according to the day, time, and location. ConnectUs also provides an inmate bulletin board allowing staff to get in contact with inmates. The platform is also available in different languages. Headquartered in Dallas, Texas, Securus Technologies serves over 3,000 agencies and over 1,000,000 inmates throughout North America.
Securus technology is investigating the recent hack to thousands of prison calls that jeopardized client-attorney privileges. A recent article in the Intercept has posted that records will show the breach of security that involves privacy for inmates and their legal counsel. Securus has not be accused of any wrongdoing and continues their probe into the breach of privacy into inmate calls. Over 70 million records are involved with over 37 states being actively investigated. Indeed, Securus Technologies to be the leader in correctional facility communication, inmate calls, and surveillance technology. “A massive hack in this manner must be investigated,” says Securus Technologies.
Unfortunately, records show thousands of downloaded links to phone calls that should not be made available to the public in that manner. Most of the calls were privileged and confidential calls. The breach of security and recorded calls violate the Constitution. It also effects the legal right to have effective counsel. The calls in no way should have ever been recorded. Securus is committed to protecting the rights of inmate communication and the laws and regulations put into place to secure inmate communication. The investigation has been under way for the past two years by Securus Technologies.
Securus markets itself to the government under contract that will ensure that inmates get the confidentiality they are entitled to. Furthermore, the government can have access to the files they need through the proper channels for court proceedings and other legal issues. When an attorney speaks to their client it is suppose to be in confidentiality, but a hacker has gotten over 70 million calls and decided to post them online with downloadable links. This is unacceptable to Securus as they continue to find out who the hacker is and how they can continue to secure communication technology for correctional facilities.